Transforming HR Service Delivery:
How Generative AI is Revolutionizing Employee Experience

Public servants work to meet the needs of constituents, but often too little thought is given meeting their needs.  During the moments that matter in their career journey, state employees are often overwhelmed and underserved. 

How do agencies struggling with staff shortages better “help the helpers” through more timely, accurate, and personalized HR services?  How do questions related to pay, benefits, or time off get the quick, accurate resolution they deserve?  And just as importantly, how can we return capacity back to overworked HR teams through smart automation? 

This virtual event will exploring how Generative AI (Gen AI) will revolutionize your agency's HR Service Delivery, ultimately enhancing the employee experience for public servants throughout the hire to retire journey.

Megatrends - A Roadmap for the Future

The pandemic has changed the world of work forever. The workplace adjustments that began as a temporary response to a global health crisis have created a workplace evolution. Employees, including in state government, now have far different expectations. More than ever, they are demanding flexibility, voice, and wellbeing. If employers don’t meet these expectations, employees have made it clear they will vote with their feet and seek other employment.

In response, the UKG Workforce Institute “Megatrends” project provides a roadmap for government organizations to navigate these uncharted waters. Each year, UKG assembles a team of researchers, thought leaders, and social scientists who reflect on the previous year’s developments, assess their implications for leaders, including in HR, and predict how these forces will shape the future. And most important, how government should meet the increasing challenge of attracting and retaining talent.

Generative AI (GenAI) and the advancement of automation and artificial intelligence (AI) in general is rapidly transforming how work is done across state government. While readiness to use GenAI (one specific type of AI) varies, a wide variety of automating and artificial technologies are continuing to transform government operations – and workforce readiness – across all agencies. This acceleration has created unprecedented demand for reskilling and upskilling state government workers across a variety of technological, digital, business, and human skills.

The NASPE HR Architecture Survey provides an overview of structure of state human resource management agencies long with past and future plans for restructuring those agencies. The central human resources agency in each state was invited to take the survey. Out of 50 potential state respondents, the survey received 34 responses, an 68 percent response rate. 

Executive Summary